Terms and Conditions

Effective Date: 04/01/2024

These Terms and Conditions (“Agreement”) govern the services provided by TRL Upscale Transportation (“Company,” “we,” “us,” or “our”) to the client (“Client,” “you,” or “your”). By booking and using our services, you acknowledge and agree to the following terms:

1. Client Responsibilities

The Client agrees to:

– Provide accurate information regarding pickup and drop-off locations, schedules, and any special requirements.
– Notify TRL Upscale Transportation of any changes to the service agreement in a timely manner.
– Maintain the cleanliness and condition of the vehicle to a reasonable standard throughout the duration of service.
– Ensure that no damage, misuse, or excessive dirtiness occurs to the vehicle during transportation.

1.1 Pickup and Drop-Off Conditions

– Due to traffic regulations, safety concerns, and logistical constraints, the Company may not be able to wait on the street for pickups.
– We reserve the right to determine a designated pickup area to ensure operational efficiency and minimize disruption.

2. Biological Contamination Policy

– If a passenger contaminates the vehicle with bodily fluids due to negligence or misconduct, the Client is responsible for the cost of cleaning and restoring the vehicle to its original condition.
– The Client must notify the Company immediately of any contamination incidents and take appropriate action to mitigate the impact on other passengers and the vehicle.

2.1 Cleaning Fee

– A $500 cleaning fee will be charged for any vomiting or other bodily fluid contamination.
– The fee must be paid within seven (7) days of receiving an invoice.
– Failure to pay within the specified period may result in additional charges and could impact future bookings.

3. Payment Terms

– A non-refundable deposit of 20% of the total reservation price is required at the time of booking.

– The remaining balance is due no later than seven (7) days before the scheduled pickup.
– Failure to pay the remaining balance on time may result in cancellation without a refund of the deposit.

-If service exceeds the agreed reservation time, additional charges apply at the applicable hourly rate. A fifteen (15) minute grace period is permitted beyond the scheduled end time. Once the grace period is exceeded, overtime is billed in full-hour increments, with no prorating. Payment for additional service is due at the conclusion of the event.

– By paying the deposit or making full payment, the client acknowledges and accepts these Terms and Conditions. Per additional hour, with no partial increments. A grace period of fifteen minutes shall be permitted beyond the scheduled end time. Payment is due at the end of the event. By making the deposit payment, The Client acknowledges and accepts these terms and conditions.

3.1 Last-Minute Booking Policy

– Reservations made within seven (7) days of the scheduled pickup must be paid in full at the time of booking. All cancellations are governed by Section 4.

3.2 Reservation Changes and Passenger Counts

– Transportation is priced based on the reserved vehicle, scheduled service time, and itinerary—not the number of passengers who attend. A decrease in passenger count does not automatically reduce the confirmed reservation price.

– Requests to change vehicles, reduce service hours, or modify the itinerary are subject to availability and approval by TRL Upscale Transportation.

– Any approved change and resulting price adjustment must be confirmed in writing by TRL. Until then, the existing reservation and price remain in effect.

3.3 Date Change Policy

– Clients may request one date change per reservation. All date changes are subject to vehicle and chauffeur availability and must be approved in writing by TRL Upscale Transportation.

– The new service date must fall within thirty (30) calendar days after the original scheduled service date.

– An approved date change may be subject to a $50 change fee. TRL will confirm any applicable fee before the change is finalized.

– Payments already received will be applied to the rescheduled reservation. Pricing may change based on the new date, vehicle, service hours, or itinerary. Any additional balance must be paid by the payment deadline confirmed by TRL.

– Submitting a date-change request does not cancel or modify the original reservation. Until TRL confirms the change in writing, the original reservation remains in effect.

– If TRL cannot accommodate the requested date, or the client chooses to cancel, the cancellation policy in Section 4 applies.

– Once a date change is approved, cancellation notice periods will be measured using the earlier of the original scheduled pickup date and time or the rescheduled pickup date and time.

4. Cancellation and Refund Policy

4.1 Cancellation by the Client

– All cancellations must be submitted in writing to admin@trlupscaletransport.com.

– The cancellation notice period is measured from the time TRL receives the written notice to the scheduled pickup time, subject to – -Section 3.3 for rescheduled reservations.

(a) More than forty-eight (48) hours before pickup: The 20% non-refundable deposit is retained. Any additional amount paid will be refunded, less the processing fee described in Section 4.3.

(b) Forty-eight (48) hours or less before pickup, but at least twenty-four (24) hours before pickup: A cancellation fee equal to 50% of the total confirmed reservation price applies.

(c) Less than twenty-four (24) hours before pickup, or a no-show: A cancellation fee equal to 100% of the total confirmed reservation price applies.

– Payments already received, including the deposit, will be applied toward the cancellation charge. The deposit is not charged in addition to that charge. Any remaining amount owed is due upon cancellation.

4.2 Waiver of Cancellation Fees

– TRL Upscale Transportation may, at its sole discretion, waive cancellation fees in cases of extenuating circumstances such as acts of God, medical emergencies, or other unavoidable situations. Any exception must be confirmed in writing by TRL.

4.3 Refunds

– Any payment exceeding the applicable cancellation charge will be refunded. All refunds are subject to a 3.5% processing fee calculated on the amount being refunded.

5. Illegal Substance Policy

– If a driver suspects the presence of illegal substances in the vehicle, they are required to:

– Immediately terminate the journey and pull over to a safe location.

– Contact law enforcement and request a canine search of the vehicle.

– Any individuals found in possession of illegal substances will be subject to prosecution in accordance with the law.

6. Liability and Indemnification

– TRL Upscale Transportation is not liable for delays or service interruptions caused by circumstances beyond our control, including but not limited to traffic conditions, weather events, road closures, or mechanical issues.

– In the event that the reservation period is extended due to unforseen delays, the Client shall be responsible for additional time incurred. Additional charges shall apply at the standard hourly rate for each hour of extended service; partial hour increments will not be prorated. A grace period of fifteen minutes beyond the scheduled end time is permitted. Thereafter, additional time will be billed in full-hour increments.

– The Client assumes full responsibility for any damage caused to the vehicle by themselves or their passengers.

– TRL Upscale Transportation is not responsible for lost, stolen, or damaged personal items left in the vehicle.

6.1 Vehicle Substitution Policy

TRL Upscale Transportation reserves the right to substitute the reserved vehicle with an alternative of equal or greater value or capacity. This may occur due to unforeseen mechanical issues, scheduling conflicts, or late returns from previous bookings. We remain committed to providing a luxury experience and will ensure the replacement meets or exceeds the standards of your original request.

6.2 Use of Affiliate Partners

Occasionally, to satisfy reservations during high demand or vehicle unavailability, we may assign your booking to a trusted affiliated transportation partner. All affiliate partners are heavily vetted and required to uphold our exact standards for safety, vehicle quality, and professional chauffeur conduct.

7. Conduct and Safety

The Client and all passengers must:

– Follow all the instructions provided by the driver.

– Wear seat belts where required by law.

– Refrain from disruptive, disorderly, or illegal behavior.

– Smoking (including vaping) and the use of illegal substances in the vehicle are strictly prohibited.

8. Media Release Agreement:

By booking a service with TRL Upscale Transportation, you grant permission for photos or videos taken during your transportation experience to be used for promotional purposes, including but not limited to our website, social media, and marketing materials. If you prefer not to be included, please notify us in writing before your scheduled service.

TRL Upscale Transportation reserves the right to terminate service immediately if passengers engage in inappropriate behavior, without a refund.

9. Changes to Terms and Conditions

TRL Upscale Transportation reserves the right to update these Terms and Conditions at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.